Technical Customer Support Engineer
The legends in customer success.
We’re looking for an exceptional, customer-centric individual with a solid technical background and sharp troubleshooting skills to join us as Customer Support Engineer. In this role, you’ll work as part of the Service Delivery team and provide platform support to our IT Administrators. If you want to solve problems in a fast-paced, cutting-edge tech environment and enjoy working with customers, apply now.
Day to day, you’ll support our IT Administrators and key business contacts; provide support to our US and worldwide customer base; answer technical- and account-related questions over the phone and in writing; investigate, troubleshoot and make recommendations to improve system performance; maintain detailed case histories; and provide training as needed to help them understand how products work.
You’ll need:
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To be at ease with Microsoft Exchange, Active Directory and other e-mail systems
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Self-motivation and team player skills
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Knowledge of the corporate technology stack
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To be hands on with Microsoft Exchange, Office 365, Google Workspaces
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Experience with administration and support of Active Directory, Azure, Google Directory
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Experience with email-related technology such as SMTP, TLS, SSL, and Firewalls
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An understanding of internet fundamentals, network routing, and e-mail delivery
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Experience with email gateway solutions such as McAfee, MessageLabs/Symantec. Cloud, Proofpoint
Why Mimecast?
We’re fast thinking. We go big to reach our cyberattack-disrupting goals. And we do what we need to protect the world of business from getting important (and potentially compromising) data stolen. We never leave anyone behind. We deliver quickly – and outstandingly. We’re big on honesty because it makes us better. We’re empowered by our mission. And if cybercriminals have a good day, we work twice as hard to make the rest of their days a nightmare. That’s The Mimecast Way.
And the Mimecast way is also a hybrid-working way. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders.
Become a Mimecaster and put corporate data under your protection. Fill our teams with respect. And bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.