Job Overview
The role is to assist the current procurement team with processing purchase orders and ensuring an excellent customer service experience.
The team is integral to the business and interacts across all teams. The team are hands on but focussed on process efficiencies and business support / improvement under the direction of the Operations Director.
The interaction with the business is key and the successful candidate will receive full support but will be expected to contribute (in time) and work under their own initiative. Personal motivation and a desire to learn essential.
Key Responsibilities:
Order Processing activities to include, but not limited to:
- Creating purchase orders for goods and services associated with customer orders.
- Managing lead times on back ordered equipment and expediting orders when required.
- Keeping our sales team updated with the progress of their orders.
- Receipting invoices against purchase orders and ensuring that the supplier invoices have the correct pricing.
- Recording serial numbers, product SKU’s and service contract information of purchased items on our customer database.
- Managing customer returns for faulty goods and ensuring requests are handled in a timely manner and within required deadlines.
- Ensuring supplier credit notes are obtained when necessary.
- Assisting the finance team with invoicing queries.
- Purchasing goods and services for internal use.
- Ensuring procurement KPI’s are met.
- Assisting with stock takes and logistics.
- Assisting with system & process improvements.
Experience Skills
- Excellent verbal and written communication skills
- Highly numerate
- Attention to detail
- Highly motivated and organised
- Ability to prioritise and manage multiple activities, without direct supervision in a fast-paced environment
- A team player with high level of dedication
- Ability to work to tight deadlines
- Good Excel skills
Remuneration
- Company pension scheme
- Death in service benefit
- Cash Plan Health Benefits
- 25 days holiday plus public holidays and birthday off
- Employee Assistance Program
- Income Protection
- Sick pay
- Social events
- Service awards
- On-site parking
- Mental health first aiders
Customer Experience:
VCG is committed to delivering the best experience to its customers, to enable them to succeed and grow with us as their partner. Delivering excellent Customer Experience is something that affects all departments and all employees. As a VCG employee, you are responsible for ensuring that we maintain a good relationship with our customers, maintain our Customer Experience partner accreditations, and support your colleagues in their roles in delivering customer success. You are expected to undertake any relevant training for Customer Experience promptly and follow continual improvement processes to identify opportunities to develop customer’s experience with VCG.
Equal Opportunities:
We are an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, gender or gender orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.
Right to Work:
Please note that this role requires the successful applicant to be permitted by the UK Home Office to live and work in the UK”
To apply:
Forward your CV and cover letter to elizabeth.marshall@vcg.group