Job title:
Trainee Money Adviser
Location:
Bloom Street, Manchester M1 3HZ
Salary:
£23,500
Salary pro rata:
Yes
London allowance:
No
Hours per week:
37.5
Type of contract:
Permanent
Closing date for applications:
21.09.2023
Closing time:
10:00
Interview date:
27.09.2023
Link to job pack for application:
https://100hires.com/j/KKTt3iG
We’ve recently secured MaPS funding to provide an England-wide phone/digital advice. The service is free to clients struggling with debts and will offer a full range of support helping clients find a way forward with their debts. You'll join our existing team of experienced Caseworkers who'll deliver the service in collaboration with 8 other LCAs the country, working together as one contact centre to help almost 200,000 people per year.
The service operates shifts covering the hours Mon-Fri (9am-8pm) and Sat (9am-1pm). This is an excellent chance for you to receive comprehensive training to develop your career in the advice sector, achieving competence as a Money Advice Caseworker within 6-12 months (attracting a salary increase to £27,832).
Successful applicants will have:
- At least 6 months experience of delivering excellent customer service in a regulated environment such as banking, insurance or a contact centre.
- Ability to work independently without close supervision and collaboratively as part of a team.
- Experience of listening and questioning with an ability to manage challenging situations.
We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. This role attracts a rewarding remuneration package with excellent terms (see job pack for info).
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.